How do I run a tracert in XP?
Posted by Serhiy Hryva on 31 January 2011 06:02 PM

tracert (traceroute): traceroute is a utility that records the route through the Internet between your computer and a destination computer. It also calculates the amount of time it takes for data to get to each stop along the way to the destination.The movement of data from one stop to another along the way is called a "hop." If your data is having problems going to or from our servers, it could be at any point along this journey. That's why we run the traceroute: so we can pinpoint where the problem is.

Running a Traceroute on Windows XP:

  1. Go to Start (start button on the lower left of the desktop)
  2. Choose 'Run'
  3. Type: "cmd" (no quotes)
  4. This should bring up a DOS prompt. Once there, type: "tracert" (without quotes)


This should result in a series of hops from your computer to the server you are tracing to.

You can now copy and paste this info into a support request if we should ask you to send it to us.

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