Knowledgebase: Masscot Support Suite
How do I use the Support Ticket System?
Posted by John McDonald, Last modified by John McDonald on 31 December 2013 03:11 PM

To open a ticket you must first register in the system at http://masscot.kayako.com and respond to the authentication email:

1. Click on Submit a Ticket and enter the Email Address and Password with which you registered in our Support System.

2. Select the appropriate Department for your ticket (Emergency and Critical are to be used only if a website is down or some function critical to the operation of the site such as a Shopping Cart or receiving orders by email are not functioning.) Click on Next.

3. Enter a Subject that says your doamin and describes the nature of your ticket, a Detailed Description or the request or problem and Attach up to 10 files to support your request.

4. Click on Submit.

5. You should receive an Emailed Response confirming that your ticket has been received.

 

 

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