Knowledgebase : FTP
Once in a while, when you've just uploaded a file via FTP, it won't show up on the list of files in your FTP client. Try refreshing.

In CuteFTP: Either press F5 or right click anywhere in the window you'd like to refresh and choose 'refresh' from the menu.

In WS_FTP: Select 'refresh' from the group of buttons on the right hand side of the screen.

In FileZILLA: Press F5 to refresh the directory listing or travel into another directory on the server and back to the directory you were in.

These links are provided for your convenience. We do not recommend any one of these programs over another, and other FTP programs are available on-line.

Try searching for FTP in a search engine such as Google.

Some are free and others are commercial programs.

Many free programs are excellent but it is up to you to decide which is best for you.

Leech FTP (FREE) WS_FTP ($)

Cute FTP ($)

Yes, before the DNS propagates you can use the numeric IP
address that was sent to you in your Welcome E-Mail. You would then log on with
your regular cPanel login and password.

Accessing your account via Fetch

1. Enter your full domain name for "Host".

2. Do not place anything in the "Directory:" box.
There are many FTP clients available that you can use to transfer your files to and from our servers. WS_FTP, CuteFTP and FileZILLA are among the most popular. Since FileZILLA is freeware, we recommend it to our customers.

  •  NOTE: The default homepage page (first page) for your site must be named index.html or index.htm, all in lower case.

An example domain name and user name were used through the instructions. Please substitute your own domain name and login information for the account used in the instructions.

Uploading Steps:

  1. Once FileZilla has started, enter the following details in the fields at the top of the program window:
    User: Your FTP username
    Password: Your FTP password
    Port: 21

    Click Quickconnect  to connect to your site.

  2. From now on you will be able to select this site and other recent sites from the Quickconnect history drop menu.

  3. If you have many sites and would like to add it to your Site Manager, once you are connected select Copy connection to Site Manager. from the "File" menu.

  4. Highlight New FTP Site and click Rename and name the connection something you will recognize, the domain name for instance.Click Save and Exit.

  5. You will now be able to connect to the site at any time using the Site Manager drop down menu, or by clicking the site manager icon.

  • NOTE: Passive mode should be turned off by default, but if you experience problems transferring files once a connection is successful, you may want to double check it's status. Select Settings from the "Edit" menu. Select Firewall settings from the left hand menu and find the Passive Mode check box in the main window. It should not have a check mark next to it, if there is click on the box to un-check this option. Click OK

Uploading Files with CuteFTP:

1. When CuteFTP is loaded the first time, a window will appear. If the window doesn't appear, press the F4 function key.
2. Click on Personal FTP Sites and then click on "Add site"
3. Add the following to the FTP Site Edit window

Virtual domain users should enter their domain name in Host Address All users must enter their user name and password in the appropriate boxes
Make sure Login type is Normal
Do not add anything to the Initial Remote Directory Box
Uploading Files with WS_FTP:

1. When WS_FTP is loaded the first time, a window will appear. If the window doesn't appear, click on Connect.
2. Click on New
3. Add the following to the Session Profile window:
Your domain name in Host Name
All users must enter their user name and password in the appropriate boxes
Leave blank the Account and Remote Host boxes
Make sure the Anonymous Login box is not checked!
4. Click on Save and then OK.

NOTE: Your Anonymous FTP must be set up before you can use it. If you have not previously set up Anonymous FTP you can do it easily in your web site control panel. Click on the button Anonymous FTP and click install. If it is already installed it will ask you if you want to uninstall.

To send files to your Anonymous FTP:

Open your web browser and copy and paste the address  (be sure to change "" to the domain name you wish to upload to) into the address window at the top or your browser window.

This should open a blank white page with this title at the top of the page:
FTP directory /incoming/ at

You should then locate the files you wish to send us and highlight the files and then copy them into the memory of your computer. You can do this by holding your control key down while hitting the "C" letter key at the same time.

Then go to the FTP Incoming white page and anywhere in the large white space, just hold your "Control" Key (CTRL) down and at the same time hit the "V" letter key. Your file or files should then start to upload automatically.

Optionally, you can highlight the files that you want to send, and then click on them and hold down your left mouse button on the highlighted items and drag them to the same white area on the FTP page and release your mouse button in the white area. The files should start to upload.

IMPORTANT: Please do not close the FTP incoming window page until all the files are uploaded which may take several minutes depending on the size of the files. Once you have done that, please be sure to tell your files are in the Anonymous FTP Incoming folder in a SupportSuite  ticket because that is the only way we will know they are there. There is no automatic notification for incoming files.

/public_html is where you place your web files. Anything you place in this folder will be viewable on the web.

/www is the same as public_html. Yes, it's a bit confusing, but the www is what is known as a symlink, which is a link that leads to a real directory or file. In this case, the www symlink leads to the public_html directory.

/tmp contains all your stat files for webalizer, analog, and awstats.

/mail and /etc contain mail and it's various configuration files.

/public_ftp is used if anonymous ftp is enabled

/_vti_bin, /_vti_conf, /_private, etc are all part of Front Page extensions. If you don't see these, don't worry, it just means FP extensions haven't been installed for this account. If you wish to install them, you may do so from your cpanel. (see the section on Front Page Questions to learn how.)

Anonymous FTP allows you, and others you give permission to, to access your "public_ftp" folder. You can permit for this type of access in one of two ways:

  1. --This authorizes others to view, delete, upload and download files directly into your "public_ftp" folder.
  2. --This setting grants permission to upload, view, delete, and download files located only within the public_ftp/incoming folder of your hosting account.

To manage control of your Anonymous FTP settings, login to your CPanel Control Panel and click the "FTP Manager" icon, followed by the "FTP Controls" link. Here, you will be able to allow or disallow anonymous access to your hosting account, as well as set up welcome messages for your anonymous FTP users.

FTP stands for File Transfer Protocol. It is the standard manner by which files are transferred from one computer to another. FTP is the recommended way to upload files to our servers.
FTP also allows you an easy way to change things such as permissions on your files and to create new directories on your site.

Default Page
The default page for your site must be named index.html or index.htm, all in lower case.

If a computer is behind a firewall, connecting via FTP may require adjusting certain settings on your FTP program. Though these settings may be found in different areas of the program, generally the way to connect via FTP from behind a firewall is to set the program to Passive mode. In addition, many programs have an option to Enable Firewall Access.