News
MASSCOT SUPPORT HAS MOVED
Posted by John McDonald on 20 November 2021 12:39 PM

New SUPPORT URL: https://masscothosting.com/whmcs

YOUR LOGIN:  Your Current Billing Email and Password (May be different than this system)

NEW SUPPORT EMAIL: support@masscothosting.com  

Only customer's billing email address can send email to support@masscothosting.com  unless they have added you to their account. In the Customer HOME area look for CONTACTS. Under that, they can click ADD CONTACT to allow others who should be able to email support or log into the account.  

We are excited to announce some significant upgrades to our system. 

On November 18, 2021, we launched our NEW CUSTOMER SUPPORT HELP DESK.  Our new support help desk is built into our WHMCS customer service software which has handled your invoicing and credit card processing for many years. You should already have an account there with a user name and password.

STARTING IMMEDIATELY IF YOU NEED SUPPORT FOLLOW THE INSTRUCTIONS BELOW!!

  1. Go to https://masscothosting.com/whmcs
  2. Click on the LIGHT BLUE BUTTON on the FAR RIGHT of the DARK BLUE BAR at TOP OF PAGE.
  3. IF you already have an account and know your password; LOGIN using your BILLING EMAIL ADDRESS AND PASSWORD.
  4. IF you don’t know your password. Click FORGOT PASSWORD. Enter your billing email address, we will email you with instructions. REMEMBER TO SAVE YOUR NEW PASSWORD.
  5. If you are NOT YET A CUSTOMER – CLICK REGISTER to open a new CUSTOMER ACCOUNT.
  6. Once logged in; CLICK ON OPEN A TICKET in left column to OPEN A SUPPORT TICKET
  7. Try clicking on other menu options for more info about your Masscot Customer account.

 

Once we have all of the areas of the new system set up and working, you will be able to do almost everything on your account including order and register domains, set up new website hosting,  and most of our other Masscot services yourself here with a single login into your account. 

If you don't understand anything or just prefer to have us do it, you can ALWAYS get support by email or by calling 508-778-4500 but note the NEW EMAIL ADDRESS below.

 

NEW SUPPORT EMAIL ADDRESS:  SUPPORT@MASSCOTHOSTING.COM   Starting RIGHT NOW!!.

PLEASE DO NOT EMAIL: SUPPORT@MASSCOTHOSTING.NET 

IMPORTANT:

Ability to Order a new website, or domain registration and other services are coming soon. Watch for announcements.

IF YOU NEED HELP CALL 508-778-4500

If we can’t answer when you call, please leave a voice mail and we will return your call as soon as possible.